FAQ

Design-A-Sock Contest FAQs


Sock Questions

Can I make a custom sock?

We do have a custom sock program! Our current minimum order quantity is 300 units, so if that sounds good then we just need you to fill out a form and someone will be in touch shortly.

How can I design a sock for you?

We run an annual contest (usually in the fall) where anyone can submit a sock design. While the contest is running, you can get our most current sock design template and send us your creations.


If you are a professional designer and would like to submit a design, please email us information about your work and a link to your portfolio here.

Where are you located?

We are located in Portland, Oregon, USA.

What size are your socks?

Our women’s socks fit a US women's shoe size 5-10 and our men’s socks a size US men's shoe size 7-13. Our socks are really stretchy so they fit a wide range of feet sizes, but patterning can effect the stretch of a sock. Generally, the more patterning on a sock the less stretchy it will be.
Unisex socks: our S/M crew socks fit US Women's size 5-10 and US Men's size 3.5-8.5. Our M/L crew socks fit US Women's size 8.5-14.5 and US Men's size 7-13.
Kids' socks: Toddler fits ages 1-2, sizes 4-7, Youth fits ages 3-6, sizes 8-13, Junior fits ages 7-10, sizes 1-5.

See our Fit Guide for more detail

Where are your socks made?

Our socks are made in Korea. We visit our factories pretty often, so if you want to know more, you can read about our travels here.

I’m a plus size gal, can you recommend which socks would fit me best?

We have just the sock for you! Our STRETCH-IT™ line is made for more stretch. We cracked the code and created new technology to make patterned socks with more stretch because more stretch is more awesome! STRETCH-IT™ socks can comfortably fit up to a 21-inch calf! The amount of patterning can effect the stretch of a sock, so generally the more patterning on a sock - the less stretchy it will be.

Our innovative Design Team uses a 20-inch model to design our STRETCH-IT™ socks, which means the patterning is designed to look completely perfect on a wider calf. HOWEVER, due to the stretchiness, they fit a huge range of calf and foot sizes and look great. A survey of our loyal STRETCH-IT™ fans showed us that 2 out of 3 fans wearing these socks self-reported having a 15-inch calf and wearing a US women's size 9 shoe. All folks we surveyed own and love multiple pairs of our STRETCH-IT™ socks! They'll also go higher up on the leg, so they're perfect if you're taller and looking for a comfortable awesome knee high sock.

If you have any other questions about sizing, please contact us.

I like some of the men's styles, but I typically buy women's socks. Will they fit me?

Yes! Our socks are designed to be worn by ANYONE that wants to, but unfortuantely we are not always able to produce designs across all of our sock sizes. Our women’s socks fit a US women's shoe size 5-10, and a US men's shoe size 3.5-8.5. Our men’s socks fit a US women's shoe size 8.5-14.5, and a US men's shoe size 7-13.

How can I find a store selling SITM socks near me?

Sock It To Me is in stores all over the world, so to list every store would just be crazy! In our hometown of Portland, OR we are in stores such as: Sock Dreams, Powell’s, Herbivore Clothing, and New Seasons. If you're not local, and would like to support a business in your area please just use our Contact Form to let us know where you are, and we'll see if we have a retailer near you! 

I’m interested in ordering wholesale. What is the process for that?

The first step is to fill out our wholesale application. Our sales team will review and be in touch.

 

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Underwear Questions

Will they fit?

Check out our sizing guide for details on fit:

Women's Bikini
Size Waist Hip Pant Size
XS 25-26” 35-36” 0-2
S 27-28” 37-38” 4-6
M 29-30” 39-40” 8-10
L 31-32” 41-42” 12
XL 33-34” 43-44” 14
Women's Hipster
Size Waist Hip Pant Size
XS 25-26” 35-36” 0-2
S 27-28” 37-38” 4-6
M 29-30” 39-40” 8-10
L 31-32” 41-42” 12
XL 33-34” 43-44” 14
1X 35-37” 45-47” 16
2X 38-40” 48-50” 18
3X 41-43” 51-53” 20

The women’s bikini and hipster underwear are a mid-rise fit, with the hipster offering more coverage. The ¾” stretchy, lace waistband lays flat against the skin and lace trim minimizes tightness.

How to measure:
Waist: measure at the smallest point; this is usually higher up than where your pant waistline is.
Hip: measure across the fullest portion, over the fullest part of your rear.

For the most accurate fit, please use your measurements, not your pant size. The pant size is there as a general guide, but women's pant sizes can vary greatly between brands and manufacturers.

Men's Boxer Briefs
Size Waist Inseam
S 29-31” 4”
M 32-34" 4.25”
L 35-37" 4.25"
XL 38-40" 4.5"

The men’s boxer brief is a mid rise. It has approximately a 4” inseam when measured flat on a table. When worn the hem ends at the upper to mid-thigh.

How to measure:
Waist: measure your waist where you prefer your pant waistband to fit comfortably. This is typically under the navel but above the hipbones.

Where are they manufactured?

Our underwear is manufactured in China. We have a whole blog post about our travels to the manufacturing facilities and processes!

What are they made of?

Our underwear is made of super soft combed cotton and love. The specifics can be found on the individual item page for the style you are looking for.

 

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Ordering & Payment

What type of payment methods do you accept?

We accept Visa, Mastercard, Discover, American Express, and Paypal. However, we only accept PayPal as payment for international orders. We apologize for this inconvenience but we are unable to accept credit cards directly for international orders.

Why have I been charged more than once?

They are more than likely pending charges from multiple unsuccessful attempts to place an order.
To protect you from fraud and identity theft, we have strong security measures in place to check your entered billing information against what your credit card company has on file. Common mis-matches include billing address details, misspelled names, wrong CVC.
If you enter billing information that does not match what your card company has on file, we may not place your order, but your bank may still authorize the transaction. Since there is no order placed, these transactions are “pending”, meaning we have not actually taken funds from your account. Rather, the bank has authorized them to be used for the purchase, and they are still in your account. Typically these “pending” transactions drop off on their own in a couple business days, but that depends on your bank. You can call them directly to remove the pending authorizations and make those funds available again.
If you corrected your mis-matched information and submitted an order successfully, we will only charge you once, for that specific successful authorization. Any prior authorization attempts will either expire on their own, or can be removed by calling your bank.
If you’re still having issues, let us know and we’ll help you out as best we can.

 

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What are the details of your current promotions?

Our promotions are constantly changing, and we update our homepage and sitewide banners all the time. We also have a page where we outline the details of any current promotions here.

Shipping & Returns

How do you ship?

We ship using the United States Postal Service because it is the fastest affordable option available to small businesses in the US. We also offer various UPS shipping options, including a flat rate 2-day method that is an insanely good deal if you're looking to get your order quick. You'll be able to select your shipping method when you checkout. All wholesale orders default to UPS Ground.

Do you ship internationally?

We can ship all over the world with a few exceptions you can read about below. Please be aware that depeding on your location - your order could take anywhere from 2-6 weeks to arrive.

Due to new regulations at the United Kingdom border, we are currently unable to ship orders to the UK. We are working as quickly as possible to navigate these new rules, and we hope to resume shipping to the UK soon!

We are currently unable to ship to Ukraine.

We are currently unable to ship to Russia.

Any VAT or other import costs are not included in your purchase total, and must be paid to the destination country's Customs Office. We have no control over these fees or the length of time your order will be held at customs for clearance and suggest that you contact them or your local post directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly. We apologize for any inconvenience, and if you have any other questions, please feel free to reach out to us at [email protected].

When can I expect my order to ship?

We ship Monday - Friday. Please allow 1-4 business days for your order to be packed and ready to send out. We work hard to ship orders as fast as possible all year round, and we appreciate your patience. If you’re shipping internationally, it can take between 1-8 business days for us to process your order.

How long will it take for my order to arrive?

Orders typically take 2-7 days from the ship date for them to arrive. If you choose to pay for one of our expedited shipping methods, then we will prioritize your order to ship out the same or next business day. If you place an order over a weekend, or any other non-business day, then we will start processing your order the next business day. International orders can take anywhere from 2-6 weeks to arrive depending on your location. The average is 4 weeks, but if you're in Canada it is often faster than that. If you have any questions about when your order will arrive don’t hesitate to reach out via our Contact Form.

How can I check the status of my order?

Log in to your account to check the status of your order. You can also call us at 503-344-2059, or email us using the Contact Form if you’d like to send us a message about your order.

How do I cancel my order?

Please contact us as soon as possible if you would like to cancel your order. If your order has already shipped (most orders ship within 48 hours) we will not be able to cancel your order, so please contact us for other options or call 503-344-2059.

What is your return policy?

Your order is complete when you are satisfied. We will gladly exchange or refund your order if you have received damaged or defective socks. Read the full details of our return policy right here.
Please contact us before you mail us a return.

 

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Rewards Program Questions

What is the Rewards Program?

Rewards members earn 1 point for every sock and underwear item they purchase. Each point is $1. Plus get exclusive deals, sneak peeks on new products and other Sock It to Me fun stuff, and sometimes fun treats and special stuff just because!

How do I join the Rewards Program?

Sign up for an account to start earning rewards!

What are Rewards Points and how do they work?

For every sock or underwear product you purchase, you’ll earn 1 point. You can redeem points on future orders: the more points you earn, the more you can save! A single point is one dollar off an order. So, if you have 5 points accumulated, you can save $5 on your next order!
We’ve tried to keep the program simple and easy. You have to be logged in to your account in order to review and redeem your points. You can’t earn points for orders you placed before you joined the rewards program or on orders they’ve been applied to. Any points you accrue are valid for 6 whole months, but don’t forget to come use them before they disappear!

When do rewards points show up on my account?

Once your order has shipped, you should see new points appear in your account on your point log. You can access yourpoint log by logging into your web account, and clicking “My Account” > “Rewards Points”.

How do I redeem reward points?

To redeem your points, log into your account. Have at least 1 item in your cart. View your cart: don’t proceed directly to checkout. On the cart review page, there is a field to redeem points. You should see the discount then reflected in your order total. Rewards Points cannot be earned on orders they’ve been applied to.

 

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Gift Certificates

How do gift certificates work?

Gift certificates are an excellent way to give someone the freedom to choose exactly what they want from our large selection. Simply fill out the form, click “add to cart”, and finally checkout to complete purchase. Start your gift certficate here.

When can I expect the recipient to receive the gift code?

Depends on the delivery option. For email delivery, immediately. For snail mail, our warehouse team will get your gift certificate printed and shipped up to 72 hours after purchase on business days.

Registration & User Account Questions

What does it mean to register an account?

When you register an account on sockittome.com, it means that we’re storing information you have shared with us (at minimum your email address, name, and a password) on our website. You can elect to save your billing address, shipping address, and other contact information to make the checkout process faster, but it is not required. Your order information will be associated with your registered account, so you can look up previous order history. You can also save a wishlist of items with a registered account. See “What are the benefits of registration” for more reasons why you should register.

How do I reset my password?

To reset your password, go to the login screen or page, and click the “forgot password” link to go to the password recovery page. Next, enter your email address in the field and click Reset password. You will receive a new password and a link to sign in. You will be able to change the password from your profile page after you click the link in the email and sign in.

How do I sign in / log in to my account?

To the right of the top navigation menu you'll see 3 icons. The account login or registrations is between the Search icon and Cart icon (which looks like a bag).

What are the benefits of registration?

There are a bunch! You’ll automatically save an extra 5% off sale items, so that’s pretty cool. (*does not stack with other promotions) You can store your billing and shipping address, which makes the checkout process much faster. You can store multiple profiles, so if you mail socks to your niece or your best friend pretty often, you can store their shipping address for those gifting occasions. You can save wishlists of socks you want to buy later. You can view your order history and place another order from a previous order. It’s easier for us to help you with an issue when we have your information saved with a registered account, too. We’re always thinking of ways to make things even better for you, so we’ll add more perks for registration as time goes on.

How do I update or change my information?

When you check out you have the option to save your address. This will now become your default address for future orders. For more help with updating your information, please contact us.

What is the difference between registering an account and signing up for your email list?

Great question! When you register an account, you’ll receive emails related to your account or your orders, but that’s it. If you want to stay in the loop and get all our emails (promotions, news and new products, our monthly Cool Girl highlights, contests & giveaways, etc.), sign up here.

 

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Design-A-Sock Questions

When does Design-A-Sock start?

The contest begins 7/7/22 and entries will be accepted until 7/29/22.

The top 30, chosen by SITM in-house judges will be posted on our site for fans to vote on the top 10 from 8/15/22 – 8/21/22.

Sock It to Me judges will select the final 3 winners from the top 10. Winners will be announced on our site 8/31/22!

When does it end?

Your final day to submit an entry is 7/29/22! Voting runs 8/15/22-8/21/22, and winners are announced 8/31/22.

How do I enter my design?

You can both download your entry form and submit your finished design here: https://contest.sockittome.com/ or mail entries to: Sock It to Me, 9592 SE Main Street, Milwaukie, OR 97222..

What are the contest rules?

You can find all the rules on our contest website, including information on who is eligible to enter, how we judge, and more!

What are the prizes?

1st Place: Cash prize of $2,000, and 12 pairs of awesome Sock It to Me socks from our current line, and your design may be manufactured on real socks.

2nd Place: Cash prize of $1,000 and your design may be manufactured on real socks, at our discretion.

3rd Place: Cash prize of $650 and your design may be manufactured on real socks, at our discretion.

If we produce a winning design, there is no additional compensation to winners.

 

 

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Question not answered? Never fear! contact us and we'll help you out!