Due to the rapidly evolving situation with COVID-19 and how it is impacting our ability to process and ship your orders, we are unable to estimate delivery times. Please know that when you place an order with us, we will do our best to ship it as soon as we are able, but you will likely not receive it during the normal estimated delivery windows. We'll continue to update you as we know more, and please know that we are truly thankful for your support and business during these uncertain times. We hope you and your family stay safe and healthy out there!
Can I make a custom sock?
We are capable of making custom socks for people however our minimums are currently pretty high. 1200 pairs to be exact. If this number didn't scare you off please contact us for more information.
How can I design a sock for you?
We run an annual contest (usually in the fall) where anyone can submit a sock design. While the contest is running, you can get our most current sock design template and send us your creations.
If you are a professional designer and would like to submit a design, please email us information about your work and a link to your portfolio here.
Where are you located?
We are located in Portland, Oregon, USA.
What size are your socks?
Our women’s socks fit a shoe size 5-10 and our men’s socks fit up to a size 13. Our socks are really stretchy so they fit a wide range of feet sizes.
Kids socks: Toddler fits ages 1-2, sizes 4-7, Youth fits ages 3-6, sizes 8-13, Junior fits ages 7-10, sizes 1-5.
Where are your socks made?
Our socks are made in Korea. We visit our factories pretty often, so if you want to know more, you can read about our travels here and here.
I’m a plus size gal, can you recommend which socks would fit me best?
We have a new sock made for you! Our STRETCH-IT™ line is made for more stretch. We cracked the code and created new technology to make patterned socks with more stretch because more stretch is more awesome! The STRETCH-IT™ socks can stretch up to 21 inches in circumference. Check them out here. Other than those, our striped socks stretch more overall than our more patterned socks. If you have any other questions about sizing, please contact us.
Do you have any plans on making men’s knee highs? Or tights... or over the knee.... or socks for cats?
We are always thinking about new types of socks we can make. Chances are, we will not be making socks for cats but crazier things have happened. We now carry kids’ sizes, and our Extra Stretchy striped socks and STRETCH-IT™ knee high socks fit most men. We have Over the Knee styles available, but no tights. We’re always looking into new styles and fits, so if you have something in mind, let us know!
I like some of your men’s styles. Can I wear them? Or will they be too big for me.
You can totally wear them! The sock police will not arrest you. The men’s socks fit women’s size 8 and up comfortably but if you don’t mind the heel being a little big there’s no reason why you can’t wear them with smaller feet.
How can I find a store selling SITM socks near me?
Sock it to Me is now in stores all over the world. To list every store would just be crazy! You’re welcome to shoot us off an email if you want to support your local economy and find a store in your area. In Portland we are in stores such as: Sock Dreams, Buy Olympia, University of Portland, Powell’s, and New Seasons.
I’m interested in ordering wholesale. What is the process for that?
Will they fit?
Check out our sizing guide for details on fit:
The women’s bikini and hipster underwear are a mid-rise fit, with the hipster offering more coverage. The ¾” stretchy, lace waistband lays flat against the skin and lace trim minimizes tightness.
How to measure:
Waist: measure at the smallest point; this is usually higher up than where your pant waistline is.
Hip: measure across the fullest portion, over the fullest part of your rear.
For the most accurate fit, please use your measurements, not your pant size. The pant size is there as a general guide, but women's pant sizes can vary greatly between brands and manufacturers.
Men's Boxer Briefs
The men’s boxer brief is a mid rise. It has approximately a 4” inseam when measured flat on a table. When worn the hem ends at the upper to mid-thigh.
How to measure:
Waist: measure your waist where you prefer your pant waistband to fit comfortably. This is typically under the navel but above the hipbones.
Where are they manufactured?
Our underwear is manufactured in China. We have a whole blog post about our travels to the manufacturing facilities and processes!
What are they made of?
Our underwear is made of super soft combed cotton and love. The specifics can be found on the individual item page for the style you are looking for.
Ordering & Payment
What are the details of your current promotions?
We have a page that we update as promos change that has all the details of our current promotions and ongoing promotions, like our email welcome coupon. You can view our current promotion details here.
What type of payment methods do you accept?
We accept Visa, Mastercard, Discover, American Express, and Paypal. However, we only accept PayPal as payment for international orders. We apologize for this inconvenience but we are unable to accept credit cards directly for international orders.
Why have I been charged more than once?
They are more than likely pending charges from multiple unsuccessful attempts to place an order.
To protect you from fraud and identity theft, we have strong security measures in place to check your entered billing information against what your credit card company has on file. Common mis-matches include billing address details, misspelled names, wrong CVC.
If you enter billing information that does not match what your card company has on file, we may not place your order, but your bank may still authorize the transaction. Since there is no order placed, these transactions are “pending”, meaning we have not actually taken funds from your account. Rather, the bank has authorized them to be used for the purchase, and they are still in your account. Typically these “pending” transactions drop off on their own in a couple business days, but that depends on your bank. You can call them directly to remove the pending authorizations and make those funds available again.
If you corrected your mis-matched information and submitted an order successfully, we will only charge you once, for that specific successful authorization. Any prior authorization attempts will either expire on their own, or can be removed by calling your bank.
If you’re still having issues, let us know and we’ll help you out as best we can.
Shipping & Returns
How do you ship?
We ship using the United States Postal system. It’s the cheapest way to go for small orders. We also offer UPS shipping as an option. All of our wholesale orders are shipped using UPS Ground.
Do you ship internationally?
Yes we do! We ship anywhere the post will deliver. However, we only accept PayPal as payment for international orders. We apologize for this inconvenience but we are unable to accept credit cards directly for international orders.
Please note: UPS Priority Mail Innovations shipping may require longer than average processing time and can take up to four weeks for delivery. If you require a faster delivery, please choose the USPS Priority International shipping option.
Customers are responsible for payment of all duties, taxes and brokerage fees necessary for customs clearance. These fees will be charged by the customer’s postal service and will be due prior to final delivery of their package(s).
Please email us before placing your order if you have any questions or concerns about ordering internationally and we would be happy to assist you.
When can I expect my order to ship?
Sock it to Me ships Monday - Friday. Please allow 1-4 business days for your order to be packed and ready to send out. We do our best to send your order out as soon as possible! If you’re shipping internationally, it can take between 1-8 business days for us to process your order.
How long will it take for my order to arrive?
Orders typically take 2-7 days from the ship date for them to arrive. Priority Mail is faster and takes a few days at the most to arrive. It depends on where you are located in relation to us. International orders can take anywhere from 2-4 weeks to arrive. The average is 4 weeks. If you have any questions about when your order will arrive don’t hesitate to email us.
How can I check the status of my order?
Log in to your account to check the status of your order. You can also call us at 503-344-2059, or email us using the Contact Form if you’d like to send us a message about your order.
How do I cancel my order?
What is your return policy?
Rewards Program Questions
What is the Rewards Program?
Rewards members earn 1 point for every sock and underwear item they purchase. Each point is $1. Plus get exclusive deals, sneak peeks on new products and other Sock It to Me fun stuff, and sometimes fun treats and special stuff just because!
How do I join the Rewards Program?
Sign up for an account to start earning rewards!
What are Rewards Points and how do they work?
For every sock or underwear product you purchase, you’ll earn 1 point. You can redeem points on future orders: the more points you earn, the more you can save! A single point is one dollar off an order. So, if you have 5 points accumulated, you can save $5 on your next order!
We’ve tried to keep the program simple and easy. Your points do not expire. You have to be logged in to your account in order to review and redeem your points. You can’t earn points for orders you placed before you joined the rewards program or on orders they’ve been applied to.
When do rewards points show up on my account?
Once your order has shipped, you should see new points appear in your account on your point log. You can access yourpoint log by logging into your web account, and clicking “My Account” > “Rewards Points”.
How do I redeem reward points?
To redeem your points, log into your account. Have at least 1 item in your cart. View your cart: don’t proceed directly to checkout. On the cart review page, there is a field to redeem points. You should see the discount then reflected in your order total. Rewards Points cannot be earned on orders they’ve been applied to.
How do gift certificates work?
Gift certificates are an excellent way to give someone the freedom to choose exactly what they want from our large selection. Simply fill out the form, click “add to cart”, and finally checkout to complete purchase. Start your gift certficate here.
When can I expect the recipient to receive the gift code?
Depends on the delivery option. For email delivery, immediately. For snail mail, our warehouse team will get your gift certificate printed and shipped up to 72 hours after purchase on business days.
Registration & User Account Questions
What does it mean to register an account?
When you register an account on sockittome.com, it means that we’re storing information you have shared with us (at minimum your email address, name, and a password) on our website. You can elect to save your billing address, shipping address, and other contact information to make the checkout process faster, but it is not required. Your order information will be associated with your registered account, so you can look up previous order history. You can also save a wishlist of items with a registered account. See “What are the benefits of registration” for more reasons why you should register.
How do I reset my password?
To reset your password, go to the login screen or page, and click the “forgot password” link to go to the password recovery page. Next, enter your email address in the field and click Reset password. You will receive a new password and a link to sign in. You will be able to change the password from your profile page after you click the link in the email and sign in.
How do I sign in / log in to my account?
To the right of the top navigation menu you'll see 3 icons. The account login or registrations is between the Search icon and Cart icon (which looks like a bag).
What are the benefits of registration?
There are a bunch! You’ll automatically save an extra 5% off sale items, so that’s pretty cool. You can store your billing and shipping address, which makes the checkout process much faster. You can store multiple profiles, so if you mail socks to your niece or your best friend pretty often, you can store their shipping address for those gifting occasions. You can save wishlists of socks you want to buy later. You can view your order history and place another order from a previous order. It’s easier for us to help you with an issue when we have your information saved with a registered account, too. We’re always thinking of ways to make things even better for you, so we’ll add more perks for registration as time goes on.
How do I update or change my information?
When you check out you have the option to save your address. This will now become your default address for future orders. For more help with updating your information, please contact us.
What is the difference between registering an account and signing up for your email list?
Great question! When you register an account, you’ll receive emails related to your account or your orders, but that’s it. If you want to stay in the loop and get all our emails (promotions, news and new products, our monthly Cool Girl highlights, contests & giveaways, etc.), sign up here.
When does Design-A-Sock start?
The top 30, chosen by SITM in-house judges and our celebrity judges, will be posted on our site for fans to vote on the top 10 from 10/5/20 – 10/11/20.
When does it end?
How do I enter my design?
You can both download your entry form and submit your finished design here: https://contest.sockittome.com/.
What are the contest rules?
You can find all the rules on our contest website, including information on who is eligible to enter, how we judge, and more!
What are the prizes?
1st Place: Cash prize of $2,000, and 15 pairs of awesome Sock It to Me socks from our current line, and your design will be manufactured on real socks.
2nd Place: Cash prize of $1,000 and 10 pairs of socks, and your design may be manufactured on real socks, at our discretion.
3rd Place: Cash prize of $500 and 5 pairs of socks, and your design may be manufactured on real socks, at our discretion.
If we produce a winning design, there is no additional compensation to winners.
Do you have any holiday promotions?
You bet! We are running a series of promotions that will change from time to time. You can check all of our current promotions on our current promotions page. Most banners you'll see on our website advertising these promotions will also link to this page so that you can click and get the full details on a given promotion. The best way? Sign up for our emails to get special secret deals. Please note that unless otherwise marked, all website promotions should be assumed for retail only.
Where are your holiday designs?
You can find Christmas specific socks on our Christmas Socks page.
When do I have to order to have my socks in time for the holidays?
The answer is different for everybody. It depends on where you live, and the shipping method you plan on using. We've provided a guideline right here on our awesome Holiday Shipping Dates page.
Please note that during these busy holiday months, it can take up to 72 hours to process your order before we ship it out.
For all international customers, if you want your order to arrive on time please select the faster shipping option. UPS Priority Mail Innovations shipping may require longer than average processing time and can take up to four weeks for delivery. If you require a faster delivery, please choose the USPS Priority International shipping option.
IT'S ALMOST CHRISTMAS, WHERE IS MY ORDER?!
We process your orders as quickly as we can and hand them over to UPS, FedEx, or USPS for shipping and delivery. If your order has already left the warehouse, you can use your tracking number to see where your shipment is. If your order has not left the warehouse, you can call us at (503) 419-6428 with your order number for an update.
You should have been emailed a tracking number when your order left our warehouse. If you did not receive this tracking email, check your spam / junk folders to see if it ended up in there. If you still can't find it, please contact us with your order number, and we'll let you know when you can expect your socks.