We want you to be 100% happy with the things we make and send to you. We stand behind our awesome socks, masks, and underwear, and the people that work hard to get them to you. Please read the full details of this return policy to understand how.
Note: This return policy is for retail customers only. Wholesale customers can find their return policy on the invoice sent to them.
Sock It to Me Monthly Subscriptions:
If you would like to cancel your subscription before it has ended, please contact us! You may cancel and receive a refund for any remaining months on your subscription that have not yet been processed or shipped. The cut-off date for cancellation before shipping is the 9th of each month. Please give us at least one business day to process your request.
Part of the fun of Sock It To Me Monthly is the surprise! We’re sure you’ll love the socks you receive each month in your subscription box. You will not be able to exchange or return subscription socks for a refund, but please give them away to someone who will love and cherish them!
For health and safety reasons, we ask that even unworn face masks not be sent back to us. We can process your return as an exchange or refund as outlined below for socks and underwear without receiving the product back. If you pre-ordered a mask between May 2020 - July 2020, the 90 day return window will be Aug 1 - October 31.
All Other Returns:
PLEASE remember that before sending any socks or underwear back to us that we need to know to expect them! This quick and easy form (use the dropdown to select "I think I need to Return") will help us streamline your return.
Return for Refund:
Sock It to Me wants you to be happy. If you are unhappy with your purchase for ANY reason, we want the chance to make it right. We are happy to accept returns within 90 days from the date of your purchase. If you would like to return your item(s) for a refund, we ask that they be in new condition (ie: unworn and tags are still attached).
If we sent you an item with a defect such as a snag, tear, or hole we want the chance to send you a replacement that you will love. If you have had our product for a few weeks, washed and worn them a few times and notice premature wear we are happy to replace those as well. We don’t want anything sent back to us that has been worn or washed as our only option is to dispose of them when they arrive (and getting back dirty socks is kinda gross). If we determine that you qualify for an exchange, you are welcome to keep the item you are exchanging. Maybe you can work some magic and re-purpose them into arm warmers, kitten sweaters...the sky is the limit! We know you’re a creative bunch so while you get crazy with those we’ll send you a fresh pair of super mega awesome socks or undies to stroll about town in.
Exchanges are always welcome. We want you to be happy with your purchase so we’re happy to assist with an exchange within 90 days of purchase if you receive something and they aren’t quite what you were hoping for! Just fill out our quick and easy form and provide a few key details to help us help you to the best of our ability!
If you received one of our products as a gift but are unhappy with them for any reason, we offer the option to exchange them for something you'll love even more. We just ask that if you receive a gifted pair of socks or undies that you’re not completely satisfied with that you get in contact and ship the items back to us within 90 days of receiving the item as a gift.
Past the 90 Day return window:
Sock It to Me is there to help and there’s always an exception to the rule. We totally understand that life gets busy. Please do not hesitate to contact us using our return form. We will not be able to give a refund for your order but there still may be something we can do.
If you've read through this and still aren't sure if you qualify for a return, shoot us a message. There are always circumstances that fall outside of the normal guidelines and we want to help.