We want you to be 100% happy with the things we make and send to you. We stand behind our awesome socks, and the people that work hard to get them to you. If you’d like to make a return or exchange, please read the full details of our return policy!
Note: This return policy is for retail customers only. Wholesale customers can find their return policy on the invoice sent to them.
If you would like to cancel your subscription before it has ended, please contact us! You may be able to cancel and receive a refund for any remaining months on your subscription that have not yet been processed or shipped. The cut-off date for cancellation before shipping is the 7th of each month. Please give us at least one business day to process your request.
Part of the fun of a monthly subscription is the surprise! We’re sure you’ll love the socks you receive each month in your subscription box, so we do not typically offer returns or exchanges for socks received in our monthly subscriptions. There are exceptions to every rule though, so if your socks are not fitting properly, or you received socks you already own, please don’t hesitate to get in touch with us via our Contact Form. If you're not enjoying the styles you receive, then subscription may not be the best fit for you and we can cancel any remaining months you have.
Due to the nature of the item being completely custom made, we are unable to accept returns or exchanges on any custom product purchased from Sock It To Me. If the custom product you purchased is damaged or found to be defective due to an error in the manufacturing or shipping process, then we will provide a replacement using the original submitted custom design - or issue a refund to the original form of payment.
All Other Returns:
PLEASE remember that before sending any Sock It To Me products back to us that we need to know to expect them! Just fill out our Contact Form so that we have some information to start with, and we’ll get back to you as quickly as possible with instructions for your return.
Return for Refund:
Sock It to Me wants you to be happy. If you are unhappy with your purchase for ANY reason, we want the chance to make it right. We are happy to accept returns for refund within 90 days from the date of your purchase. If you would like to return your item(s) for a refund, we only ask that they be in new condition (ie: unworn and tags are still attached). If it has been longer than 90 days we may not be able to provide a refund via your transaction due to its age, but please reach out to us as we are always happy to make exceptions and see what we can do! Please note that we do not typically offer refunds for custom socks or anything received as part of a monthly subscription. Please refer to their respective return policies found above.
Defective or Damaged Item Replacement:
Defects are rarely make it past our QC process, but they do happen! If we sent you an item with a defect such as a snag, tear, hole, or sewing issue we want the chance to make it right and send you a replacement.
If you have had our product for a few weeks, washed and worn them a few times and notice premature wear we are happy to replace those as well. Please don’t send anything back to us that has been worn or washed, but just reach out to us and we will gladly help you out. If we find that the issue qualifies for a replacement, you are welcome to keep the damaged item. Maybe you can work some magic and re-purpose them into arm warmers, kitten sweaters...the sky is the limit! We know our fans are a creative bunch so while you get crazy with those we’ll send you a fresh pair of socks or undies to stroll about town in!
Exchanges are totally welcome! We want you to be happy with your purchase so we’re happy to assist with an exchange within 90 days of purchase if you receive something and they aren’t quite what you were hoping for! Just fill out our quick and easy Contact Form and provide a few key details to help us help you to the best of our ability! Please note that we do not typically offer refunds for custom socks or anything received as part of a monthly subscription.
If you received one of our products as a gift but aren’t totally in love with them, we offer the option to exchange them for something you'll love even more. If you were gifted an item that isn’t right for you, please do your best to contact us within 90 days of receiving the gift and we will absolutely help you make an exchange. Please note that we do not typically offer refunds for custom socks or anything received as part of a monthly subscription.
Past the 90 Day return window:
Sock It to Me is there to help and there’s always an exception to the rule.* We totally understand that life gets busy. If you have items that are past the 90 Day Window, please don’t hesitate to get in touch via our Contact Form. We probably won’t be able to issue you a refund, as banks typically make a transaction ineligible after 90 days, but we will totally process an exchange for you or give you store credit.
If you've read through this and still aren't sure if you qualify for a return, shoot us a message via our Contact Form. There are always circumstances that fall outside of the normal guidelines and we want to help! *Please note that we do not typically offer refunds for custom socks or anything received as part of a monthly subscription.